China Security Products Factory Direct Wholesale
Buyer Protection

Buyer Protection

Protecting Your Purchase from Click to Delivery

Welcome to ENSTER Buyer Protection

We want you to shop with confidence. That's why we provide guarantees that ensure you'll receive your item on time and as described.

What guarantees can I get?

Full Refund
if you don’t receive your order

You will get a full refund if your order does not arrive within the delivery time promised by the seller.

Full or Partial Refund
if the item is not as described

If your item is significantly different from the seller’s product description, you can A: Return it and get a full refund, or B: Get a partial refund and keep the item.

can also offer additional guarantees for their products:

1 Domestic Returns

Products which fall under this return policy can be returned domestically, as long as they are unused and in the original packaging. No questions asked!

2.Guaranteed Genuine

If a product that falls under this guarantee is found to be counterfeit, you will get a full refund (shipping costs included).

How does Buyer Protection work?

1 Contact the Salesman

If your order hasn't arrived within the promised time, or isn't as described - contact the salesman.

Most salesman are happy to quickly resolve any issues.

2 Open Dispute to Make a Refund

If you were unable to resolve the problem with the salesman, you can submit a refund request by clicking Open Dispute.

Here, you can formally discuss solutions with the salesman.

3 Escalate Dispute to PAYPAL

If you are not satisfied with the salesman’s solutions, you can Escalate Dispute to PAYPAL.

PAYPAL will mediate between you and the seller to resolve the problem